Facebook Messenger Bot is a new feature available on Facebook. It is used by millions of Facebook users all over the world. The Facebook Messenger Bot allows people to chat through their Facebook profiles. With this Facebook Messenger Bot, people can chat without having to type anything or click anything on the web browser window.
So what is a Facebook Messenger Bot and how does it work? A Facebook Messenger Bot is just a simple piece of application designed to use A.I. (machine learning) to automatically chat with others. In simple terms, such a bot is an Artificial Intelligent program that can be easily programmed to do repetitive tasks. Such a program is able to discern what it is being asked to do and is able to formulate an appropriate human-like response automatically. Such programs are beneficial for Facebook customers as well as business organizations as it eliminates the need of hiring a customer support representative who is free and can only speak to a particular person.
This automated program can be used in any Facebook application such as the fan page, groups, messages, and many more. Facebook has developed a wide array of chat Bots, for different purposes. These chat Bots help improve customer service, boost engagement levels, help maintain user loyalty and enhance customer experience. However, despite the popularity of such chat Bots, many questions regarding their usage still remain unanswered. Below we look at some of the commonly asked questions related to Facebook Messenger Bots and answer them as best we can:
Can Facebook's artificial intelligence system, the Facebook Messenger Bot, replace a customer support representative? Currently, Facebook Messenger Bot is available for free on Facebook. But to make up for this, Facebook will be bringing out an official bot that will be integrated into all Facebook applications starting from the fan page. As per Facebook's plans, once the chat bot becomes integrated into a number of its applications, it will be replacing customer service representatives. Will there be a possibility of seeing artificial intelligence software taking over the role of a customer service representative? Definitely, yes.
Will users are able to get connected with customer service representatives through Facebook Messenger Bots anytime they need to? Yes, according to the plan. In addition to this, Facebook Messenger Bot is also designed with advanced artificial intelligence features that will help create customized and personalized chats for each user.
Are these Bots designed for international use only? No, they are equally good for non-English speaking world users. What's more, the artificial intelligence incorporated in the software will help make it understand not only the types of languages but also the different cultural norms and ways of speaking. In addition, as per Facebook's plan, it will be bringing out additional conversational features such as cultural idiomatic exchange, common greetings and even predicting what the user might have in store next by incorporating his/her voice.
Is Facebook Messenger Bot ready for prime time? Yes, it is. As per one of its developers, it will start off with the customer support function and then take it to the next level with more customized functionalities in the near future. What about Facebook Marketing? Well, Facebook Messenger Bots are now capable of assisting with Facebook marketing and promotional campaigns such as promotions, product launches, public events, news releases, and much more.
Will the Facebook Messenger Bot replace customer service representatives? It looks like it might be a possibility. If Facebook can automate chats and integrate them with natural language processing technologies, it would surely reduce the time it takes customers or followers to comprehend, respond or interact with a company. In fact, according to one of Facebook's top executives, the chatbot is "coming soon" and will be launched alongside Facebook's popular social networking site, "Words".